Hanns.G HSG1040 User Manual download pdf (Page 18)

User’s Manual

TECHNICAL SUPPORT (FAQ)

Q & A FOR GENERAL PROBLEMS

PROBLEM & QUESTION POSSIBLE SOLUTION

Power LED is not on

*Check if the Power Switch is in the ON position

*Power Cord should be connected

No Plug & Play

*Check if the PC system is Plug & Play compatible

*Check if the Video Card is Plug & Play compatible

*Check if any plug pins on the VGA or HDMI connector are

bent

The display is too dark or too

bright.

*Adjust the Contrast and Brightness Controls.

Picture bounces or a wave

pattern is present in the picture

*Move electrical devices that may cause electrical interference.

The power LED is ON

(orange) but there’s no video

or no picture.

*Computer Power Switch should be in the ON position.

*Computer Video Card should be snugly seated in its slot

*Make sure monitor’s video cable is properly connected to the

computer.

*Inspect monitor’s video cable and make sure none of the pins

are bent.

*Make sure computer is operational by hitting the CAPS LOCK

key on the keyboard while observing the CAPS LOCK LED.

The LED should either turn ON or OFF after hitting the CAPS

LOCK key.

Missing one of the primary

colors (RED, GREEN, or

BLUE)

*Inspect the monitor’s video cable and make sure that none of

the pins are bent.

Screen image is not centered or

sized properly.

* Adjust pixel frequency CLOCK and PHASE or press hot-key

(i Button)

Horizontal or vertical

disturbances on the screen

*Use win 95/98/2000/NT/ME/XP shutdown mode Adjust

CLOCK and PHASE or perform hot- key ( i Button).

The screen resolution needs to

be adjusted

*Use win 2000/ME/XP Right click anywhere on desktop and

select Properties>Settings>Screen Resolution. Use the silder

to adjust the reslution and click Apply

No sound is outputted from

monitor’s built-in speaker

*Make sure PC audio output cable is connected to screen’s

LINE IN port (or AUDIO IN port).

*Make sure the sound volume adjustment can be clearly

identified.

*Make sure the System > Silence option in the monitor menu is

on.

*While transferring via HDMI port but no sound is outputted, it

is recommended to select AUDIO INPUT as a PC o

tion

and

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Hanns.G HSG1040 User Manual Page 18

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